I don't recommend. Then again, I've had similar or worse interactions from many Cape May hotels. The reason they keep out the chains is hardly to keep my old hometown quaint.
Made a reservation through their website for a King room for our 20 YEAR ANNIVERSARY (received a confirmation). Check in , go to the room, and get 2 doubles. Go back to front desk with confirmation in hand and was told "sorry, but we can't do anything". Beds were hard as a rock and it was an oven in there all night, no matter how many times we tried to adjust the thermostat (we have the exact same one at our house, so not user error). The best part of the trip was the buffet breakfast, otherwise, completely laughable. We definitely will NOT be back. $260 LESSON!
In addition, they sent me a confirmation of a reservation for TWO rooms on a completely different month. I was on the phone with them for 30 minutes to straighten out their bookkeeping error.
Been coming here for years with my family and now my wife. I like the changes they have made but housekeeping needs some re-education just don’t come in unannounced when someone is changing how about knocking especially when there is s sign on the door. Check was a little bit messy one of the people seemed to interested in there phones rather than us. Oh the breakfast was cold to that’s needs an improvement nothing like cold eggs in the morning bleh. Will I return most likely maybe a different hotel next time
No one would ever get back to me and they charged me the full price, then charged me again for a pet fee (my pet never entered the premises).
Typical Cape May hotel. Arrogant and unforgiving. Had a family emergency and had to cancel my reservation four days ahead of time . . . knowing the cancellation policy, I asked if I could switch my Tues reservation to the following Tues. I was told probably no - though there were rooms available in Nov - but the manager would contact me within the hour.
Clean place. Friendly service. Free breakfast. Close to beach. Some odd "dripping" sound can be heard at night.... not exactly sure what it was. Also, I think the mattress could be more comfortable.
Years of staying at this hotel, and, on account of keeping traditions, looking beyond some major issues and less than friendly staff, have come to an end! I have never been treated so rudely and disrespectfully when disputing a bill charge where I was 100% in the right! Was told from their 'Billing Manager "that's the way it is" (not even an attempt to apologize) and when told we would never return were told "we have plenty of customers." Who says this to guests, never mind regular repeat customers? Aside from this treatment I agree with other reviews of smells in some rooms, maintenance issues around the building, being overcharged for a less than decent (included) breakfast and less-than-friendly staff. We will never visit this poorly run establishment again-- and neither will the families we travel with each year. Cape May is a great location but i urge anyone looking to visit to think TWICE about a stay here!!!
Marquis De Lafayette Hotel is a US Lodging based in Cape May, New Jersey. Marquis De Lafayette Hotel is located at 501 Beach Ave, Cape May, NJ 08204, USA.
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